baazi baji Privacy Policy

1 Scope of Data Collection

We collect various types of information when you open an account on the baazi baji platform and during your ongoing use of it. This information falls into two main categories:

1.1 Personally Identifiable Information

• Full name and date of birth
• Mobile number and email address
• National ID number (for identity verification)
• Address and district
• bKash, Nagad, Rocket, or Upay mobile wallet number (for transactions)

1.2 Technical and Behavioral Information

• IP address and device information (operating system, browser version)
• Date and time of login and logout on the platform
• Game session history and betting patterns
• Deposit and withdrawal transaction records
• Live chat and support conversation logs

2 How We Collect Data

We collect information through the following methods:

1. Directly provided information: Information you give us when filling in registration forms, completing identity verification, submitting deposit or withdrawal requests, or contacting our support team.
2. Automatically collected information: Technical data gathered through cookies, log files, and web beacon technology when you visit the platform.
3. Via payment processors: When a transaction is completed through bKash, Nagad, Rocket, or Upay, we receive transaction confirmation data from the relevant payment gateway.
4. From identity verification providers: Where applicable, information received from third-party identity verification services.

The contractual aspects of data collection are described in detail in our Terms and Conditions.

3 Purpose of Data Use

baazi baji uses collected data only for the following legitimate purposes:

1. Account management: Confirming registration, verifying login sessions, and maintaining account security.
2. Identity verification and fraud prevention: Detecting multiple accounts, unauthorized access, or suspicious transactions.
3. Payment processing: Completing deposit and withdrawal requests properly and keeping transaction records.
4. Customer support: Providing assistance via live chat and email, and resolving complaints.
5. Personalized experience: Recommending games and promotional offers based on user preferences.
6. Legal compliance: Keeping records required to comply with applicable laws and regulations.
7. Responsible gaming: Identifying unusual betting patterns to provide assistance to users. You can read our Responsible Gaming Guidelines for more details on this.

4 Data Storage and Security

baazi baji applies industry-standard technical measures to protect user data. Security is ensured at the following levels:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption: every connection is secured with 256-bit encryption.
• TLS protocol used for data transmission.
• Password hashing: no password is stored in plain text.
• Server firewall and intrusion detection system.
• Two-factor authentication (OTP) available.

4.2 Administrative Security

• Only authorized staff can access personal data.
• Regular data protection training for staff.
• A commitment to notify users within a set timeframe in the event of a data breach.

That said, no data transfer over the internet can be made entirely secure — we make every effort, but no organization can guarantee absolute security.

5 Sharing Data with Third Parties

baazi baji does not sell user personal data or provide it to third parties for commercial purposes. Data may be shared only in the following limited circumstances:

1. Payment processors: Information needed to complete transactions via bKash, Nagad, Rocket, and Upay. This data is also governed by the respective mobile banking provider's own privacy policy.
2. Technology partners: Game studios and software providers may receive minimal technical data to operate their services — no personally identifiable information.
3. Legal obligations: Data may be disclosed in response to a court order or a lawful request from a law enforcement authority.
4. Fraud prevention agencies: Relevant information may be shared regarding suspicious transactions or accounts.

We have data protection agreements in place with all third parties we work with.

6 Cookies and Tracking Technologies

The baazi baji platform uses several types of cookies:

6.1 Essential Cookies

These cookies are required to keep login sessions active, carry out security checks, and prevent fraud. Disabling them will prevent the platform from functioning properly.

6.2 Functional Cookies

These cookies are used to remember language preferences, theme settings, and information from previous sessions.

6.3 Analytical Cookies

Anonymous statistics are collected to understand which parts of the platform are used most. These cookies do not store any personally identifiable information.

You can manage cookies through your browser settings. However, disabling essential cookies will limit access to many platform features.

7 User Rights

baazi baji users have the following rights regarding their personal data:

1. Right to access: You can request to know what information we hold about you.
2. Right to correction: You can request that incorrect or outdated information be corrected.
3. Right to erasure: In certain circumstances, you can request that your data be deleted — though some data may be retained for legal or security reasons.
4. Right to restrict processing: You can request that your data be used only for specific purposes.
5. Right to object: You can object to marketing messages or certain types of data processing.

To exercise these rights, contact the support team. Requests will be responded to within 30 business days of receipt.

8 Protection of Minors

The baazi baji platform is for persons aged 21 and above only. We do not collect or store data from anyone under the age of 21 under any circumstances.

If we are informed that a minor has opened an account, that account will be closed immediately and all collected data will be deleted. Parents or guardians may contact the support team regarding this matter.

9 Data Retention Period

Different types of data are retained for different lengths of time:

• Active account data: For as long as the account remains active, and thereafter as required by applicable legal obligations.
• Financial transaction records: A minimum of five years from the date of the last transaction.
• Identity verification documents: At least five years after account closure.
• Log and cookie data: A maximum of 13 months.
• Support communication records: Three years from the date of the last contact.

Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified from it.

10 Policy Changes

baazi baji reserves the right to amend or update this privacy policy as needed. If any significant changes are made:

• A notice will be displayed when you log in to the platform.
• You will be informed of the changes via your registered email or mobile number.
• The effective date of the updated policy will be shown at the top of this page.

Continued use of the platform after any changes means you have accepted the updated policy. If you have questions about any changes, please contact the support team.

11 Contact

If you have any questions or concerns about this privacy policy, or any requests regarding your data, please get in touch. Our support team is available 24 hours a day, seven days a week in both Bengali and English.

To learn more about us, visit our About Us page, which covers a general introduction to the platform and its goals.